Privacy policy

Last updated: February 27, 2026

AYLOS operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (the “Services”). AYLOS uses the Shopify platform to make these Services available.

This Privacy Policy describes how we collect, use, and disclose personal data when you visit, use the website, make a purchase or other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or can be directly associated with you. This does not include data that has been irreversibly anonymized.

Depending on your interaction with the Services, your place of residence, and the applicable legal framework, we may collect or process the following categories of personal data, including inferences derived from them:

Contact data: name, postal address, billing address, delivery address, phone number, and email address.
Financial data: credit or debit card details, financial account data, payment information, transaction details, payment method, and payment confirmations.
Account data: username, password, security questions, preferences, and settings.
Transaction data: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as transaction history.
Communications: information provided when contacting customer support or otherwise communicating with us.
Device data: device type, browser, network connection, IP address, and other unique identifiers.
Usage data: information about how and when you interact with the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you: when you create an account, use the Services, communicate with us, or provide information.
Automatically through the Services: including data collected via your device, website usage, cookies, and similar technologies.
Service providers: when they collect or process data on our behalf.
Business partners and third parties.

How do we use your personal data?

Depending on how you interact with us, we may use your data to:

Provide, personalize, and improve the Services
Process payments, manage orders, administer accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and recommend products based on your preferences.
Marketing and advertising
Send promotional communications via email, SMS, or post, and display personalized advertising on our Services or third-party websites.
Security and fraud prevention
Authenticate accounts, detect and prevent fraudulent or unlawful activity, and protect the Services. You are responsible for keeping your login credentials confidential.
Communication
Provide customer support, respond to inquiries, and maintain the business relationship.
Legal compliance
Comply with legal obligations, respond to authorities, participate in legal proceedings, and enforce our terms and policies.

Sharing of personal data

We may share personal data in the following situations:

With Shopify and other service providers (e.g., payment processing, cloud storage, customer support, and logistics).
With marketing and advertising partners, who process data according to their own privacy policies.
When you explicitly authorize sharing (e.g., social media integrations).
Within our corporate group or with affiliates.
In the context of business transactions (e.g., merger, insolvency), legal compliance, or protection of rights.

Relationship with Shopify

The Services are hosted on the Shopify platform. Shopify collects and processes personal data related to your access and use of the Services to enable and improve its functionality.

Data may be transferred to countries outside your country of residence. For certain advanced features, Shopify may process data resulting from your interactions with different merchants and with the platform itself.

Shopify is responsible for processing such data for these specific purposes. You can review Shopify’s Privacy Policy at:
https://privacy.shopify.com/en

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You are advised to review their policies before providing any personal data.

Children’s data

The Services are not intended for minors. We do not knowingly collect personal data from children. If you become aware that a minor has provided us with personal data, please contact us to request deletion.

Data security and retention

Although we implement appropriate technical and organizational measures, no system is completely secure. You are advised to avoid transmitting sensitive information through insecure channels.

We retain personal data only for as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, or enforce agreements.

Your rights

Depending on your place of residence, you may have the right to:

Access your personal data;
Correct inaccurate data;
Request deletion of your data;
Data portability;
Restrict or object to processing;
Withdraw consent, where applicable.

You may exercise these rights using the contact details below. We may request proof of identity before processing your request.

If you reside in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with a competent supervisory authority.

International transfers

Your data may be transferred outside your country of residence. Where applicable, we use appropriate legal mechanisms, such as standard contractual clauses approved by the European Commission or relevant authorities.

Changes to this Policy

We may update this Privacy Policy periodically for legal, operational, or regulatory reasons. The revised version will be published on this website with the updated revision date.